Can I really test out the full features for free? What's the catch?
Yes. Other monitoring services only allow you to try out a single monitor. That's okay if you have a single website. However, that's not a very useful evaluation if you want to keep up with multiple websites, or if you have a more complex environment: multiple clients, multiple websites, multiple servers, and multiple WANs, multiple routers. With PingCop, you can setup as many monitors as you need, and configure them with both the standard and advanced features. The monitors can be evaluated for 72 hours for free. If you need more time, you can easily renew the 72 hour evaluation for each monitor over and over again.
Is my credit card information secure?
Yes. We follow best practices such as double password hashing (encryption), which means we don't even know your account password. Most importantly, we do not store your credit card number. Our credit card service provider (Stripe) has been audited by a PCI-certified auditor, and has in turn been certified as a PCI Level 1 Service Provider, the most stringent level of certification available.
Which is better for monitoring a website: HTTP or Ping?
HTTP is what your web browser uses to request information from a website. For monitoring your website, HTTP is better because all websites respond to HTTP, but not all web servers respond to PING. You're welcome to try either method.
Can you monitor secure HTTPS: websites?
Yes. Simply specify the https:// prefix with your website, and our service checks the secure (port 443) website. This is great for checking to see if your company's Microsoft Exchange Server mail server is up.
What is a "dependency"?
The dependency is a unique technology (patent-pending) that we use to help eliminate false alarms and figure out the root-cause of a problem quickly. Here's how it works. Suppose that you or your client has a mail server such as Microsoft Exchange Server 2013 and a WAN such as Comcast Business. Your company has an outside IT network support company that maintains your mail server. You, or someone else in your company is responsible for the WAN.
Your mail server is dependent on the WAN. If the WAN goes down, then so does your mail server. So you may want to take one action for the WAN, and a different action on the mail server outage.
If the mail server goes down, and the WAN is up, this is most likely a serious and non-temporary problem. With your mail server monitor, you may want to alert to your personal email address, your cell phone, and your company's network IT support contact.
However, if only your WAN goes down, this is usually a temporary outage. You don't want to waste your outside IT network support's time if this happens. It costs money, and they will most likely not respond as quickly if 95% of their alerts from you are WAN problems. With the WAN monitor, you can send an alert to yourself (or whoever in your company that responds to ISP issues), and then contact the ISP WAN service, and quickly determine if there's an outage in your area, how long it is expected to take to fix.
In both scenarios, you can quickly determine root-cause, and have a plan of action in place.
Can I easily add more monitors and services?
Yes. You can add monitors and services anytime, and change your plans and options in any way. Any change in payments will be immediately pro-rated so that your monthly or annual renewal date remains the same.
Do I have to pay by credit card? My company prefers to pay by check.
Although paying by credit card is required for month-to-month plans, you are welcome to pre-pay for an annual plan via check. You will still save 20% by paying annually by either payment method.
What if I pick the wrong plan. Can I change it?
Yes. There is no pressure to get it right the first time. You can change plans and options anytime.
What if I need to add more sites or servers to monitor?
That's not a problem. You can add as many monitors as you need anytime.
Is it a hassle if I ever decide to cancel?
You can cancel anytime without any hassles. Although we would hate to see you leave as a customer, you don't have to call us or speak with some high-pressure telemarketer. We would very much value your candid feedback on what we could have done better, and have you again as a customer in the future.
How are you different than other monitoring services?
We do things differently from both a technical and business perspective.
From a technical standpoint, compared to other monitoring services, we use some unique and patent-pending fault detection methods that help eliminate nuisance "false positive" alerts, while also helping you get to the true cause of the outage. Our service is also setup to assist you in solving the problem, whether you're at your desk or on the road.
From a business standpoint, our billing is business friendly. You can make changes to your plan and options anytime without complications. All of your changes are pro-rated in your billing cycle, and billing is synchronized to your monthly or annual billing date. You can even pay by company or personal check for annual plans, and still save 20% over a month-to-month plan.